1. How can I contact customer support?

-Click the red " CONTACT US" button at the top right corner of this page to send us a message.By email: matchisland@pixowl.com or support@pi...

2. My Game won't open. What can I do?

Contact Customer Support! Please be sure to include a screenshot of your loading screen showing the user ID (top left corner).

3. My Sound has stopped working. What should I do?

You can click on the settings tab and check if the sound button is on or off.If you see that it is on but still doesn´t work please contact ...

4. How do I update my game?

We are regularly releasing updates! To update your game, go to the App or Play Store, enter the “Updates” section, and then update Match Isl...

5. How do I find my Player Id?

Your player ID is located at the upper left corner of the loading screen.Here's a sample screenshot for better reference!

6. How can I take a screenshot?

For Apple Devices:In order to take a screenshot, be sure to press and hold the menu and the on/off button at the same time for some seconds....

7. Can I change my Age?

As this game is compliant with COPPA; the option to link to Facebook will only be visible to players over the age of 13.Please bear in mind ...

8. Critical Error. What to do?

Please be sure to contact Contact Customer SupportProvide your Current User Id and the date you last accessed the game and we will fix the i...

9. I experienced a Technical Issue. What can I do?

Contact Customer SupportDon't uninstall the game before creating an account or all your progress will be wiped!When you report a technical i...